Last updated: June 10, 2026
This Refund Policy explains how refunds, cancellations, subscriptions, and certificate orders work.
Nothing in this Refund Policy limits any mandatory consumer rights you may have under applicable law.
1. App Store Purchases
If you purchase a subscription, premium access, certificate product, or other digital item through the Apple App Store, Apple handles billing and may handle refund requests.
To request a refund for an Apple App Store purchase, you must use Apple’s refund process through your Apple account.
We cannot guarantee that Apple will approve a refund. Apple’s refund eligibility may vary by country, region, and circumstances of purchase.
2. Subscription Cancellation
You can cancel an App Store subscription through your Apple account settings.
Cancelling a subscription stops future renewals. It does not automatically refund previous payments.
Access may continue until the end of the paid billing period unless Apple or applicable law provides otherwise.
Deleting the HELGA app or deleting your HELGA account does not automatically cancel your Apple App Store subscription.
3. No Refund for Lack of Use
We do not provide refunds simply because you did not use the app, forgot to cancel, changed your mind after using the Service, did not complete lessons, did not achieve your desired result, or did not receive employment, immigration, academic, or third-party recognition.
Mandatory consumer rights remain unaffected.
4. Digital Content and Immediate Access
Premium digital content and app features may become available immediately after purchase.
Where permitted by law, by starting to use paid digital content or premium features immediately, you acknowledge that the Service begins before the end of any withdrawal period and that you may lose certain cancellation or withdrawal rights.
This does not affect your rights if the Service is defective, not as described, or if mandatory law gives you additional rights.
5. Certificate Orders
Certificate purchases are paid add-ons available only to active paid subscribers.
A certificate order may be cancelled and refunded only if cancellation is requested before personalisation, PDF generation, printing, preparation, or dispatch has started.
Once a certificate has been personalised, generated as a PDF, printed, prepared for dispatch, sent, or dispatched, it is generally non-refundable, except where required by mandatory law or where the certificate is defective due to our material error.
Examples of non-refundable situations:
- you entered the wrong name;
- you entered the wrong email or delivery address;
- you changed your mind after the certificate was generated;
- an employer, school, authority, or third party refused to accept the certificate;
- you expected the certificate to be official, accredited, or government-recognised despite the terms stating otherwise;
- you cancelled your subscription after ordering the certificate;
- you no longer need the certificate.
If we make a material error on the certificate, contact us at info@learnhelga.is. We may correct, reissue, replace, or refund the certificate as required by law and depending on the issue.
6. Paper Certificate Delivery
Paper certificates are delivered only within Iceland.
For users outside Iceland, certificates are provided as PDF files by email only.
Processing, preparation, and the start of dispatch may take up to 14 calendar days after payment confirmation and receipt of complete and correct certificate information.
Delivery time is additional and may depend on postal or delivery providers.
We are not responsible for delays outside our reasonable control, but mandatory consumer rights remain unaffected.
If a paper certificate is returned, lost, or delayed due to an incorrect address provided by you, we may charge a reprint or redelivery fee.
7. Duplicate Charges and Technical Problems
If you believe you were charged twice, charged incorrectly, or lost access after purchase, contact us at info@learnhelga.is with:
- Apple receipt or transaction ID;
- email used in the app;
- device type;
- description of the issue.
For Apple-billed purchases, Apple may need to process the refund or billing correction.
8. Chargebacks
If you start a chargeback or payment dispute, we may suspend access to paid features, certificates, or QR verification while the dispute is investigated.
Fraudulent chargebacks, refund abuse, or certificate misuse may lead to account suspension or certificate revocation.
9. Contact
Refund and billing support: info@learnhelga.is